Performance Conversations: Using Questions to Coach Employees, Improve Productivity and Boost Confidence (Without Appraisals) 

By: Christopher Lee

Read and discuss Chapters 1 to 9

There are three universal truths about traditional performance management. They are widely used, universally despised, and are known to be ineffective. As a result, many organizations are grappling with what to do instead. They have adopted many interesting and innovative practices, but most are a random collection of activities that are not bound together by a sound theoretical framework. This new approach is built upon a sound theoretical foundation, uses proven management techniques, and offers a novel framework and tool for managers for regulating and enhancing the performance of their staff. Dozens of ready-to-use templates and accompanying tools help make good management practice more accessible, practical, and effective. Just as important, the new approach is both millennial- and remote worker-friendly as it incorporates features that speak to how they work. 

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